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"better than private health care"

About: Outpatients Services / 8C Ear Nose Throat

(as a service user),

I was red flagged by GP to this clinic 3 weeks ago following bony tissue in my nose caused by sarcoidosis.  My appointment came through within 2 weeks. I attended clinic led by Dr Adams Consultant and his team. I was amazed at the efficiency of this clinic. I was seen by Mr Adams within several minutes of arriving. I was fully examined for main nasal issue and also got additional hearing assessment and ear suction which I was not expecting but really grateful for. Then I received results and discussed future tests required and treatment options. All of this done within 50 minutes of arriving. I was truly gobsmacked.  Mr Adams and his team were very polite, courteous. Explained everything to me and answered my questions. 

The results of my blood tests came to me 1 day later via the NHS My Chart system. I also received a letter from Dr Adams confirming all the details discussed during the appointment and future treatment options. This service by Dr Adams is equivalent to if not better than private health care and they all should be recognised by senior management for this quality of work and efficiency of the service. 

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Responses

Response from Wendy Dobbin, Assistant Service Manager, ENT, Burns & Plastics Services, Belfast Health and Social Care Trust less than an hour ago
Wendy Dobbin
Assistant Service Manager, ENT, Burns & Plastics Services,
Belfast Health and Social Care Trust

Assistant Service Manager for ENT, Burns & Plastics Services

Submitted on 25/08/2025 at 17:50
Published on Care Opinion at 17:50


Dear aquilace66

Many thanks for your lovely feedback about your experience whilst attending Mr Adams outpatient clinic recently.

The ENT staff endeavour to provide a high quality service at all times and they will be delighted to hear that you found the team so efficient and professional.

I will ensure that your kind words will be passed on to the staff you have mentioned.

Best wishes

Wendy Dobbin

Assistant Service Manager ENT, Burns & Plastics

BHSCT

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