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"Community Midwives"

About: The Princess Royal Maternity Unit / Community Midwifery

(as the patient),

As a first time mum, it was incredibly important to me that I had a good relationship with my community midwife. I couldn't of asked more than working with Natalie throughout my pregnancy. She was attentive, informative and supportive from my first booking appointment all the way through to my baby being born. 

Natalie went out of her way to ensure excellent care and answered any and all questions I had for her. She took my concerns seriously when I presented them to her and ensured my wellbeing multiple times by advocating for my needs. She never made me feel judged for choosing in the latter half of my pregnancy to turn to a c-section and supported my decision by walking me through every expectation I could be presented with. She cares deeply about her patients and will go over and above expectations to ensure their care. I am so incredibly lucky to have had her as my midwife and hope she never leaves our area because she is just so excellent. 

I would give some feedback to the community midwife who came out to me after I was discharged from hospital. Although very polite, I felt they were very rushed through my checks and like they were speeding through the information they needed to tell me. By no means were they bad at their job, but they could do with slowing down as the speed in which they are delivering crucial information does feel overwhelming. 

One disappointing and baffling administration note was only receiving 3 visits after my discharge from hospital, despite extreme circumstances in my birth. Hospital and home are two completely different environments and to reduce my visits post-birth due to my extended stay in hospital felt cruel. I had almost died during and after my section and I absolutely needed more care in the community than I received. This is not at fault to the community midwives who are governed by policy, but it absolutely needs reviewed to take into account special cases where the birthing person has experienced significant complications and trauma. I felt like I was dropped off a cliff edge after what can only be considered one of the most traumatic experiences of my life and told to swim. It feels heartless and inconsiderate to expect a new mother with severe birthing complications to not need more community care than that.

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Responses

Response from Elaine Drennan, Lead Midwife, Community Midwifery and Home Birth Team, NHS Greater Glasgow and Clyde 2 days ago
Elaine Drennan
Lead Midwife, Community Midwifery and Home Birth Team,
NHS Greater Glasgow and Clyde
Submitted on 07/08/2025 at 14:07
Published on Care Opinion at 14:07


Dear cloudskin

Thank you so much for sharing your experience so openly and honestly. As a first-time mum, navigating pregnancy and birth can be both beautiful and incredibly challenging, and your reflections are deeply valued.

It’s heart warming to hear how supported you felt by Natalie. Her attentiveness, advocacy, and genuine care clearly made a meaningful difference during such a pivotal time in your life. Your words beautifully capture the kind of compassionate, person-centred care we strive to provide, and it’s wonderful to know that Natalie exemplified this. I will make sure your feedback is shared with her—she will be truly touched.

I also want to acknowledge your concerns about the postnatal care you received. It’s important that every new mother feels safe, heard, and supported—especially following a traumatic birth. Your feedback about the rushed nature of the visits and the limited number of post-discharge contacts highlights a need for reflection and review. We strive to provide individualised care and it appears that this was not your experience. In telling us about your care we can share with our teams and improve for women in the future.

Warmest wishes to you and your little one.

Elaine Drennan

Lead Midwife

Community & OPD

NHS GGC

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