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"Hidden Gems"

About: Maternity care (wards 68, 72 &73) / Maternity care (Ward 72)

(as the patient),

My baby was born in April and I had the unfortunate circumstance of staying in the PRM for a month prior to their birth. I was on Ward 72 throughout that time for monitoring of my preeclampsia and there isn't enough words to express how excellent my care was. 

I specifically have to acknowledge Emily, Allison, Alison, Lesley, Joanne and Claire. Each of these midwives were attentive, kind, caring and compassionate to my circumstances and my fear. They went out of their way to support me whenever and wherever they could throughout my endless BP monitoring, blood draws and tests. They knew I was frightened and anxious about my baby, and did everything they could to support my stay.

Even on the nights when the ward was incredibly busy, the attention I was given was not rushed but calm and collected. Each midwife always took their time to do my checks and answer any questions I had, particularly when things started going awry and I didn't understand what was happening. I also have to shout out HSW Sharon who was just incredible in her skill in keeping you calm and comforted. 

Despite it being an anxiety filled experience due to my health, I can look back at my time on 72 with fondness thanks to the in-depth and person-centred care I received. Thank you all so much for your exemplary care.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 13/08/2025 at 10:36
Published on Care Opinion at 10:36


picture of Kevin Torbet

Dear cloudskin

Thank you for taking the time to share your thoughtful and detailed feedback on Care Opinion.

We are so pleased to hear that the care you received on Ward 72 made such a positive difference during what must have been a very anxious and challenging time for you.

Your kind words about Emily, Allison, Alison, Lesley, Joanne, Claire, and HSW Sharon will be passed on to them and the wider team. They will be delighted to know that their attentiveness, compassion, and calm approach helped you feel supported and reassured throughout your stay.

We wish you and your baby the very best for the future, and thank you again for recognising the team’s hard work and dedication.

Kind regards

Kevin

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Response from Tracy Orr, Lead Midwife, Princess Royal Maternity, NHS Greater Glasgow and Clyde 3 months ago
Tracy Orr
Lead Midwife, Princess Royal Maternity,
NHS Greater Glasgow and Clyde
Submitted on 13/08/2025 at 17:51
Published on Care Opinion at 17:51


Dear cloudskin,

It is really kind of you to leave such lovely feedback, particularly when you had a difficult pregnancy. It is wonderful to hear that the staff in Ward 72 took such good care of you and I will share this with every member of staff you have mentioned.

Best wishes to you and your family.

Tracy Orr

Lead midwife PRMH

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