"A&E treatment"

My granda - who is in his 80s - was taken into UHW following a fall in the house. My granda had severe injuries from this fall. Big open gash on his brow area, no skin on his nose, his face was pretty messed up also, the left hand side of his body has been impacted by his fall. His ribs are at least cracked if not broken he was unable to stand cause he had twisted or hurt his left knee also.

Your priority system meant my granda had to sit from approximately 3:30 until 10:20 because your priority system didn’t have him a priority with us! In our experience, your system doesn’t work! NHS is supposed to be a system of care (posters everywhere in the facility state it) but all I seen was neglect and hostility by the staff! It seems asking a question isn’t the right thing to do and is irritating. Your posters again state otherwise!

I will be taking this further as the treatment my granda received was disgusting. Disappointment doesn’t even come close. Can I ask if there is any member of staff with any sort of compassion and heart to do the job they are there for? There was not 1 thing any member of staff done in there which I would say I agree with.

We experienced no respect from staff. They stood around in groups chatting, snacking and avoiding eye contact with anyone other than staff! The tone in which we were spoken was very rude and unapproachable!

We were scared to leave him with yous on his own. What does that say about your National Health Service? I will be taking this further by any means. I can honestly say the time I spent in your premises I never seen one thing positive or helpful!