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"Brief Intervention Service has helped me rethink"

About: Highland Community Services / Community Mental Health

(as a service user),

NHS Highland operates a Mental Health Brief Intervention Service through the primary Care Service.

I would like to thank Jill, the practitioner I have seen in this service at Nairn Medical Practice. Her help and support has been excellent - truly person centred- in no way dictatorial or patronising. Jill's listening, understanding and suggestion of helpful methods to rethink my responses and actions towards people and events has helped me navigate some recent challenges I have had in my life.

Thank you Jill and the Community Mental Health Team.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland last month
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 28/08/2025 at 11:28
Published on Care Opinion at 11:28


picture of Sylvia Fraser

Dear Highland2025

Thank you for your kind words and thoughtful feedback.

Please accept our apologies for the delay in responding to, and acknowledging your post.

We’re delighted to hear that your experience with the Primary Care Mental Health Service has been so positive. It’s wonderful to know that Jill’s person-centred approach, empathy, and practical support have made a meaningful difference during a challenging time in your life.

Your appreciation will be shared with Jill and the wider Team—recognition like this is incredibly valuable and encouraging for our staff.

Thank you again for taking the time to share your experience.

With kind regards

Carol Spratt, Interim Associate Nurse Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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