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"The kindness and professionalism will always be remembered"

About: Southern Health & Social Care Trust / Urgent Care Centre (Phone First)

(as the patient),

Appreciation is expressed for the exceptional care received during the recent visit. Nurse Aoife's compassionate and reassuring tone during the initial phone assessment made a huge difference during a stressful time. The professionalism and caring approach upon arrival at the clinic were greatly appreciated.

Dr. Wilson's expertise and the care provided during the examination were remarkable. The way he listened to concerns and provided clear explanations was truly appreciated. Both made the experience easier to endure by creating a safe and supportive environment.

Thank you for the tireless dedication and for going above and beyond to provide excellent patient care. It is clear that you are passionate about helping others, and it made a real impact on the experience. The kindness and professionalism will always be remembered.

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Responses

Response from Rebecca Smyth, Nurse Team Lead, Urgent Care, Adult Community Services Directorate, Southern Health and Social Care Trust 2 days ago
Rebecca Smyth
Nurse Team Lead, Urgent Care, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 08/08/2025 at 15:54
Published on Care Opinion at 15:54


Dear Regie

Thank-you for taking the time to post your feedback on Care Opinion. It is lovely to hear that you found the care you received to be exceptional. I will ensure to inform Nurse Aoife that you found her manner on the phone to be reassuring which made a huge difference during a a stressful time.

I will also ensure that Dr.Wilson is informed of your kind words, the way he listened and provided clear explanations creating a safe and supportive environment.

Feedback like this is greatly appreciated. I will ensure Aoife, Dr Wilson and all the Urgent Care Team are informed.

I wish you all the best in your recovery.

Kind regards

Rebecca Smyth, Nurse Team Lead, Urgent Care

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