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"Care, compassion and professionalism"

About: New Stobhill Hospital / Day Surgery

(as the patient),

I found myself back in Stobhill Hospital for day care surgery following a previous visit in the Spring.  I was met by the same lovely, smiling and friendly team as before.

In April I wrote a review to reflect the outstanding care I had received by the team and this experience was no different. It's the little things that matter - the blanket to keep you warm, the regular check-in chats, the interest shown by the staff to help you feel at ease, and of course the great Glasgow humour.

After the procedure, everything was explained clearly and before I knew it, I was on my way. My only regret is that I didn't have the opportunity to say a personal thank you to the team as I left. So this is it -  Thank you for your care, compassion and professionalism. You have no idea what it means to be treated with such kindness and respect.

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Responses

Response from Nicola Mackay, Team Lead, Day Surgery Unit, New Stobhill Hospital, NHS Greater Glasgow and Clyde yesterday
Nicola Mackay
Team Lead, Day Surgery Unit, New Stobhill Hospital,
NHS Greater Glasgow and Clyde
Submitted on 11/08/2025 at 10:38
Published on Care Opinion at 10:39


Dear HappyPatientPerson,

Thank you again for taking the time to share your experience and feedback with the team at Stobhill. We understand that attending for surgery again would have been a very anxious time, so I am delighted to read that you were met with the same welcoming experience.

It is encouraging to read that you felt the staff were professional and compassionate. The team endeavour to deliver the highest standard and quality of care. I am pleased to read that the care you received with the little interventions has made you feel at ease and make this journey for you again another positive experience.

I will ensure that your kind words are shared with all the Day Surgery Team

Wishing you a speedy recovery

Nicola Mackay Team Leader

Stobhill Day Surgery

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