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"Lovely and Caring Nursing Staff"

About: Fife Community Services / Community Treatment and Care (CTAC)

(as the patient),

I recently had an appointment with CTAC Nurses at Ladybank, Fife, to have blood taken. My Mum was not well and I had to take her to the Doctors Surgery first beside the Nurses at Howe of Fife Surgery. I phoned the nurses to say I was sorry, explained my position that I might be a little late as I had to take Mum to the Doctors.  I was assured this was okay and to come when I could.  Caroline and Andrew fitted me in as I was past my appointment time and said there was no problem and took my blood.  They are so friendly every time Mum and myself see them, nothing is a bother and we always have a little banter with them.  I cannot thank them enough.  It’s such a pleasure to visit all the nurses and staff at Ladybank.  A huge thank you.

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Responses

Response from Sharon Serjeant, Team Leader and Senior Charge Nurse, Community Treatment and Care and Outpatients, NHS Fife 2 days ago
Sharon Serjeant
Team Leader and Senior Charge Nurse, Community Treatment and Care and Outpatients,
NHS Fife

Mangae OPD at St Andrews Community Hospital and Adamson Hospital Mangage CTAC (treatment rooms and Phlebotomy) for NE Fife

Submitted on 08/08/2025 at 12:26
Published on Care Opinion at 12:26


Good Morning statuswc 53

My name is Sharon Serjeant and I am the team leader for CTAC I NE Fife

I would like to thankyou for taking time to provide such wonderful feedback following your recent visit to the clinic with your Mum.

It was reassuring to hear that the team were friendly and able to accomadate your appointment at a latertime than anticipated. I will ensure your kind words regarding the staff at Ladybank and your experience are shared.

We work hard to deliver this standard of care on a daily basis and your positive feedback and recognition goes a long way to boosting staff and team morale

Thankyou again and I wish both you are Mum well

Many Thanks

Sharon Serjeant

Team Leader CTAC NE Fife

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