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"Total Hip Replacement as an inpatient"

About: Glasgow Royal Infirmary / Theatres, Recovery and Anaesthetics Glasgow Royal Infirmary / Trauma & orthopaedics (wards 26, 27, 61 & 62 )

(as the patient),

I had waited quite some time on the Orthopaedics list at Glasgow Royal Infirmary to get my right hip replaced.  The last few months of waiting were spent in a lot of pain, and my mobility was increasingly reduced.  

However once called in for further assessment last November, I have nothing but praise for those involved in my care throughout my journey.  Everyone I met as I made my way through the system was professional, empathetic and informative, from the initial advanced physio assessment, through the pre med process, and then on to the day of surgery itself.

On arrival to the hospital on the day of the op, the theatre reception staff were excellent, and kept me informed.  Theatre were also excellent, with particular mention for Sally (Anaesthetist) and my wonderful consultant, Cameron. Immediate post op care in the recovery room was great, and once back in the ward, both day and night staff were caring and efficient. I was discharged the following day, and since then am recovering really well, having followed the rules to aid my own recovery.

The only thing that left me feeling frustrated and unhappy with the whole experience was that no one seemed to be able to give me any sort of timescale on when I could expect to be scheduled for the operation.  It doesn't seem right to just leave people hanging on indefinitely, in chronic pain, without any sense of reprieve or any updates available.  

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Responses

Response from Paul Hayes, Patient Experience & Public Involvement Manager, Patient Experience Team, NHSGGC 2 months ago
Paul Hayes
Patient Experience & Public Involvement Manager, Patient Experience Team,
NHSGGC
Submitted on 12/08/2025 at 09:46
Published on Care Opinion at 09:46


picture of Paul Hayes

Dear KayMac100,

My colleague Hannah has asked I share the below response to your feedback on their behalf.

Thank you so much for taking the time to share your experience following your total hip replacement at Glasgow Royal Infirmary. It’s heartening to hear that, despite the challenges leading up to your surgery, you felt well cared for and supported throughout your journey.

Your kind words about the professionalism and empathy shown by the teams in theatres, recovery, and the orthopaedic wards are greatly appreciated. I will make sure your praise reaches those you mentioned, as well as the wider staff involved in your care.

As a team we’re truly sorry to hear about the distress caused by the lack of communication around your surgery scheduling. Your feedback will be shared with the relevant teams to help us improve how we communicate expected timelines and updates in future.

Kind Regards

Hannah

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