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My care

Posted By corvustc59

"My care"

About: Royal Devon & Exeter Hospital (Wonford) / Stroke Services Royal Devon & Exeter Hospital (Wonford) / Therapies South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Went into hospital with a suspected stroke, we live some distance from the hospital but I was impressed by the swiftness and compassion of the ambulance personnel.

It was not a stroke after all but they kept me in for a couple of days and found it to be problems with my medication.  I also returned as a day patient for a replacement de-fib.

They also arranged for a physiotherapist Lucy to visit and give me exercises.

Overall, very pleased with the service, timing, care and kindness.

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Responses

Response from Dan Smith, Service Manager (Northern Services), Stroke & Healthcare for older People (HFOP), Royal Devon University Healthcare NHS Foundation Trust 4 days ago
Dan Smith
Service Manager (Northern Services), Stroke & Healthcare for older People (HFOP),
Royal Devon University Healthcare NHS Foundation Trust

Service Manager for Neurology, Neurophysiology, Stroke, Healthcare for Older People, Diabetes, Endocrine and Weight Management.

Submitted on 08/08/2025 at 09:41
Published on Care Opinion at 09:41

Thank you for taking the time to share your experience with us. We are pleased to hear that the ambulance team responded swiftly and compassionately, especially given the distance involved. Ensuring prompt and compassionate care is a top priority for the Trust.

We’re glad that during your stay, our team was able to identify and address the medication issues and provide you with the necessary treatment, including the replacement of your defibrillator. It’s wonderful to know that Lucy, our physiotherapist, was able to support your recovery with tailored exercises.

Your kind words about the timing, care, and kindness you received are very much appreciated by all our staff. We will be sure to pass on your thanks to the relevant teams.

Thank you again for your feedback. It helps us continue to improve and provide the best possible care for all our patients.

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