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"Waiting room chairs unsuitable for people with arthritis"

About: Ottery St Mary Hospital / Urology

(as a service user),

We have recently had an appointment at the Urology Dept. at Ottery St. Mary hospital and it was necessary to be in the waiting room for over 3 hours.

There were no chairs suitable for people with arthritis who need an above average height chair. 3 hours is a long time to stand for someone with rheumatoid arthritis and becomes very painful.

The staff were very kind but could not locate a suitable chair such as is available at the RD&E.

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Responses

Response from Marie Hunkin, Operations Manager (Eastern Services), Urology and Preparation for Surgery and e-surgery care group (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 months ago
We have made a change
Marie Hunkin
Operations Manager (Eastern Services), Urology and Preparation for Surgery and e-surgery care group (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 20/08/2025 at 16:29
Published on Care Opinion at 16:30


Dear derby8792x

Apologies for the delay in responding to your feedback, I have been on annual leave.

Many thanks for taking the time to share your experience of our service at Ottery St Mary. I was sorry to hear that there was an issue with finding you an appropriate chair for your prolonged wait but was glad to hear that the nurses were kind.

I have spoken with the Business Manager for Ottery St Mary and there is now a chair available in the reception area that is height adjustable. The reception team have been made aware and I will ensure that the nursing and clinical teams at Ottery are also made aware to avoid a repeat of this situation.

If I an be of any further help, please do not hesitate to contact me on 01392 404507.

Marie Hunkin

Operations Manager, Urology & Clinical Measurements

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