I made a call to 111 mental health crisis. When I was put through about 10 minutes later. I found the call handler was patronising, and felt they belittled me in making the call and made me feel as though I was wasting their time.
They made inappropriate comments and replied with no compassion or enthusiasm to help or support me. I fell they should not be in this role.
Absolutely disgusted with the service I received from NHS 111.
"Ring up 111 crisis Line"
About: Adult Mental Health Crisis Services / Crisis Team Mid Notts & Bassetlaw Adult Mental Health Crisis Services Crisis Team Mid Notts & Bassetlaw Nottingham NG3 6AA
Posted by Want Change (as ),
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