Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Unknown waiting time

Posted By mikekc73

"Unknown waiting time"

About: North Devon District Hospital / Accident and emergency

(as a relative),

Arrived in A&E at 10:30pm and was told during triage that we are waiting to go for an x-ray as we are querying a broken wrist. 

The wait time when we arrived was 2 hours and it is now 03:15am and it has now increased to 5 hours 30 minutes. 

We have had no update of the wait time, and no explanation as to why it is taking nearly 5 hours to have an x-ray! I used to work as a nurse and I have never known it to be so bad that patients are waiting over 5 hours for a wrist x-ray. 

I spoke to a member of staff on reception,  who said - sorry I can't make it out from the list how long, which was not helpful at all. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust yesterday
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 08/08/2025 at 09:11
Published on Care Opinion at 09:11

Dear mikekc73,

Thank you for taking your time to provide us with your feedback. It is great to hear patient stories as it gives a different view on the department and provides us with a great opportunity for learning.

Unfortunately as care opinion anonymises all responses I am unable to look into the situation in which happened when you attended the hospital. However I am more than happy for you to reach out to Myself and I can look into the delays in which you faced to provide you with some answers to your feedback. My email address is sophie.hutchings1@nhs.net.

I will ensure that I share your feedback with our Admin team manager and the wider ED Team for shared learning and development around communication in relation to waiting times.

Please do not hesitate to contact me, so we can look into the situation further.

Best wishes

Sophie Hutchings
ED Governance & Operational Support Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k