"Excellent service"

I had my first assessment appointment with Fife Pain Management Service. I felt seen, listened to and heard for the first time by a NHS professional regarding my spine condition. I was given the time to answer questions, my opinion about my condition was taken into account and the advice and  support answered my questions and follow up appointments were arranged. Would be great if the model used by Pain Management Service could be used in other areas of the NHS. I felt treated as an individual, valued and reassured by the plan we agreed together. Given some of my recent experiences with the NHS , I wanted to share a positive experience.