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Still waiting after 1 month

Posted By hydramg33

"Still waiting after 1 month"

About: The Hoxton Surgery

(as the patient),

I asked for a simple letter confirmation (for the insurance) 5 weeks ago. It takes less than a minute (I even wrote it) and I am still waiting for it to be sent back. I have reminded them about 4 times. Not even sure if the deadline has passed by now and too late for it.

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Responses

Response from Mohammed Khan, IT Solutions Manager, The Hoxton Surgery 5 days ago
Mohammed Khan
IT Solutions Manager,
The Hoxton Surgery

Submitted on 13/08/2025 at 10:03
Published on Care Opinion at 11:34

Dear Patient,

Thank you for bringing this to my attention and I am sorry to hear about your experience you've encountered regarding your letter request.

I'd like to investigate this further and resolve it for you as quickly as possible. If you're willing, please get in touch directly so we can look into what happened and understand the cause of the delay.

Please contact the Practice Manager by telephone on 020 3487 0200 or in writing to The Hoxton Surgery 12 Rushton St, London N1 5DR.

Avi Joshi

Practice Manager

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