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"She was professional and kind"

About: Ayrshire Central Hospital / Sexual Health

(as a service user),

Attended a clinic in Ayrshire for a really personal matter, I have never attended a clinic like this before, to say I was nervous was an understatement. The nurse who looked after me, Leanne, was very kind and gentile, she didn't rush me, gave me time to discuss my concerns, I didn't feel judged or rushed to be out the door. 

I was really surprised how easy the whole appointment was, no one looked at me or judged me, and it just felt like I was in any clinic, and not a sexual health clinic.

The nurse was a breath of fresh air, any woman struggling for whatever the reason would feel safe with Leanne, she was professional and kind, and really reassured me that what I had to say was important and relevant. 

For anyone worrying like I was, please don't, book an appointment and go, you will be listened to and looked after. 

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Responses

Response from Attica Wheeler, Midwifery and Site Director, Women and Children's Services, NHS Ayrshire and Arran 2 days ago
Attica Wheeler
Midwifery and Site Director, Women and Children's Services,
NHS Ayrshire and Arran

Manages Paediatrics both acute and community services, Sexual Health Services Gynaecology Services Maternity Services Fertility Services Neonatal Services SARC services

Submitted on 05/08/2025 at 11:18
Published on Care Opinion at 11:18


Dear magpieby63

Thank you for reaching out to us to share your recent experience. Visiting any health appointment can be daunting so I am delighted to hear that you found Leanne was supportive and that she made you feel safe during an anxious time.

I will ensure your lovely message is passed on to Leanne and the team who will be so pleased to hear from you.

I wish you the best of health for the future

Attica Wheeler

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