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Excellent care, wonderful staff

Posted By Antns77

"Excellent care, wonderful staff"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Cardiac Catherterisation University Hospital Monklands / Acute Medical Receiving Unit University Hospital Monklands / Cardiology/Coronary Care Unit (Ward 18) University Hospital Monklands / Emergency Department University Hospital Monklands / Medical Assessment Unit

(as the patient),

I recently had a heart attack and couldn't have got better care. From the ambulance care to Monklands A&E , quickly through to MAU where I was checked and reassured . Great care and support in AMRU then Ward 18, cardiac care. Finally in Cath Lab ward in Hairmyers, where the staff and care was exemplary. They took me through an angiogram with sympathy and dignity  A testament to the NHS. Thank you so much. 

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 2 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 11/08/2025 at 08:46
Published on Care Opinion at 08:46

picture of Lise Axford

Dear Antns77

Thank you for taking time to share your recent experience following your heart attack. I am pleased to read that you felt you received good care. I will share your comments with the cath lab team in Hairmyres who will be pleased to know that you felt there care was exemplary.

Wishing you all the best in your journey of recovery

Kind regards

Lise

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Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 2 months ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 13/08/2025 at 11:55
Published on Care Opinion at 11:55

picture of Marie Kennedy

Hi Antns77,

I see my colleague Lise from NHS Lanarkshire has responded but I just wanted to add our thanks from the Scottish Ambulance Service for your kind comments and such positive feedback.

I'm sorry to hear about your recent heart attack- that must have been really scary. I'm glad that all the NHS staff were able to take such good care of you and make that experience just a little bit easier.

They all really appreciate getting such positive feedback from patients and their families so thank you for taking the time to write in to pass on your thanks and share your experience.

Most of all, I'm so glad to read that you are now in a better and more positive place now that you've got your health back and looking forward to a great life ahead.

We wish you all the very best,

Take care,

Marie

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