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Made us feel at ease after a stressful night

Posted By matartc93

"Made us feel at ease after a stressful night"

About: University Hospital Wishaw / Emergency Department

(as a parent/guardian),

Visit to a&e for my son after dislocating his elbow. Staff member in triage was fantastic made us feel at ease after a very stressful night and worked quickly to help as best she could to get him assessed, seen & treated.

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Responses

Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire last week
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 06/08/2025 at 14:12
Published on Care Opinion at 14:12

Dear Matartc93,

Thank you so much for taking the time to share your experience following your visit to our Emergency Department with your son. I'm sorry to hear about his injury and hope he is recovering well.

I am pleased to hear that our triage staff member was able to help you feel at ease during such a stressful time. Your kind words will be shared with the team, and I know they will be deeply appreciated.

Providing compassionate and efficient care is something our teams strive for every day, and feedback like yours truly means a lot to our teams.

Best Wishes,

Julie.

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