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Every single member of staff we’ve encountered has been amaz...

Posted By PorryP

"Every single member of staff we’ve encountered has been amazing"

About: NHS 24 / NHS 24 (111 service) Royal Alexandra Hospital / Accident & Emergency

(as a parent/guardian),

My teenage son had an accident at home and injured his foot. After a call to NHS24 and a video consultation with a nurse, we were referred to the Minor Injury Clinic at the RAH, Paisley.

My son was cared for and treated by a lovely nurse called Michelle. Michelle could not have been nicer, she put my son at ease and treated him with such kindness…and a laugh or two along the way!

He was especially delighted to be able to see the X-ray of his foot. I was given clear and accurate information about his injury and how to care for him at home, which gave me peace of mind, as his mum.

Every single member of NHS staff we’ve encountered over the past few days has been amazing. Thank you to everyone we spoke to and met in person for being there, especially Michelle. We very much appreciate your help.

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Responses

Response from Gerry McLaughlin, Lead Nurse, Emergency Care and Medical Services, NHSGGC 4 days ago
Gerry McLaughlin
Lead Nurse, Emergency Care and Medical Services,
NHSGGC

Submitted on 05/08/2025 at 12:34
Published on Care Opinion at 12:34

Dear PorryP

Thanks so much for your kind recognition of all involved in your Son's care.

I'll make sure Michelle at our RAH Minor Injuries Unit sees your post and on her behalf thank you once again.

Best wishes

Gerry

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 2 days ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 07/08/2025 at 12:06
Published on Care Opinion at 12:06

Dear PorryP

Thank you for sharing your story on Care Opinion.

I note there are a few services tagged to your story, I reply on behalf of NHS 24. I was sorry to learn you had cause to contact 111 due to your son's accident and I hope he is now recovering well from his foot injury.

I am delighted that NHS 24 played a part in your positive patient journey and arranged your son's onward care at the Royal Alexandria Hospital. If you wish to share some further information with me, including your Care Opinion username, I can locate the NHS 24 staff you spoke with and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for your kind words.

Best wishes,

Laura

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