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Kind, thoughtful, knowledgeable and professional

Posted By robinsd83

"Kind, thoughtful, knowledgeable and professional"

About: General practices in Ayrshire & Arran

(as a service user),

I had blood taken at Station road GP by a CTAC nurse ( Rebecca ). Rebecca was kind , thoughtful , knowledgeable and professional . 

She was put me at ease and was very positive. 

Thanks Rebecca ! 

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 12/08/2025 at 10:25
Published on Care Opinion at 10:25

picture of Pamela Gibson

Dear robinsd83

Thank you so much for taking the time to share feedback on your healthcare experience.

I am really pleased to hear that Rebecca, the Community Treatment and Care nurse in your GP Practice was able to put you at ease whilst taking blood and that you found her to be kind, thoughtful, knowledgeable and professional during your appointment

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your lovely comments with the Surgery staff and with Rebecca in particular.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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