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Deep cut to arm

Posted By sambagr38

"Deep cut to arm"

About: Ninewells Hospital / Plastic Surgery & Burns Perth Royal Infirmary / Accident & Emergency Scottish Ambulance Service / Patient Transport Service St Margaret's Hospital / South Community Treatment & Care (CTAC) team

(as the patient),

I tripped on the curb and landed in the long grass on a broken bottle. I sustained a cut to my arm that was 6 inches long and 3/4 of an inch deep.

I went to Perth Royal Infirmary. They took photos and sent me to Ninewells Hospital Dundee because I needed plastic surgery.

The ambulance crew who took me there were fantastic - all so friendly and professional. 

The surgery team at Ninewells were amazing and also the staff when I stayed overnight. Everyone was unbelievably good, all the doctors, and the nurses. The nurses were amazing - always cheered me up - everyone did. Everything was perfect. I couldn't have asked for anything more. The staff had a smile on their faces which promotes happiness. 

I recently went to the Wound Changing Department in St Margaret's Hospital, Auchterarder, then went back as well to get my dressings changed. I'll go back soon to get the stitches out. Everything is fine - there's no infection as they used plenty of antibiotics.

I saw Hannah who changed the dressing. She was lovely, very professional and did everything perfectly. I was nervous but she put me at ease and told me not to worry and explained everything and ensured that it didn't hurt. It's a real skill to be able to put people at ease like that.

I feel very strongly about all the staff and the fact that they are so good at their jobs. They have to deal with a huge variety of people, their jobs are extremely hard and they are so professional.
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Responses

Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service last week
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 01/08/2025 at 17:29
Published on Care Opinion at 17:29

picture of Marie Kennedy

Dear sambagr38,

Thank you so much for sharing your story on Care Opinion. I’m very sorry to hear about your injury, it sounds like a painful and distressing experience. However, I’m so glad to know you received such excellent care throughout your journey.

While the Scottish Ambulance Service played just a small part in your overall care, I’m delighted to hear that our crew made a positive impression and helped you feel supported during your transfer to Ninewells Hospital.

If you would like us to pass on your message to the ambulance staff who cared for you, we kindly ask that you email our Patient Experience Team at sas.feedback@nhs.scot with the following details alongside your care opinion name (sambagr38);

Your full name and contact informationThe date and location of the incident

This will help us identify the crew and ensure your appreciation reaches them directly.

Thank you again for taking the time to share your experience. Wishing you all the best in your continued recovery.

Warm regards,
Marie Kennedy
Patient Experience Manager
Scottish Ambulance Service

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Response from Sharon Sime, South Community Treatment & Care (CTAC) team, Perth and Kinross Health & Social Care Partnership last week
Sharon Sime
South Community Treatment & Care (CTAC) team,
Perth and Kinross Health & Social Care Partnership

Submitted on 04/08/2025 at 14:08
Published on Care Opinion at 14:08

picture of Sharon Sime

Dear Sambagr38,

Please accept my thanks for taking the time to share your feedback and experience with the Care and Treatment service. I am so pleased to hear you had such a positive experience and that we could assist you at such a distressing time. It is wonderful to hear your treatment by Hannah and I will ensure this feedback is shared with her and the wider management team.

I wish you well as you continue to recover

Kind regards,

Sharon Sime

Senior Charge Nurse

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Response from NHS Tayside 5 days ago
NHS Tayside

Submitted on 06/08/2025 at 10:46
Published on Care Opinion at 10:46

Dear Sambagr38,

thank you so much for sharing your experience with us all, it's good to hear how well you were cared for after being through such an ordeal.

It sounds like you received an exceptional level of professionalism, kindness and care from everyone you encountered on this journey which is great.

It's good to know that you felt so strongly about how well the staff do their jobs that you felt the need to let us know. I agree, the staff all work extremely hard and will be delighted to know that they had made a difference to your journey.

I'll be sure to pass your thoughtful feedback on to the the wider team and we wish you all the very best on your continued journey back to full strength.

Kind Regards

Mary Crichton

Senior Charge Nurse

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