Text size

Theme

Language

"I felt in very safe hands"

About: Gartnavel General Hospital / Endoscopy

(as the patient),

The staff in the colonoscopy department were so kind to me. I was very anxious about this procedure but I was greeted by a lovely nurse called Ashley who escorted me to my cubicle then went through my checklist and observations, she explained everything thoroughly and just had a really nice calming approach to the whole process 

I then met Shannon who took put my cannula in and also explained everything as she went really chatty and cheery exactly what I needed 

Once in the examination room I met my consultant, Mr Witherspoon who again was nice and reassuring explaining everything that would happen from start to finish. I felt in very safe hands throughout, the playlist in the background really helps you relax, well some of it does!

Then there was Claire the nurse that covered my eyes when I didn’t want to look at the screens and constantly reassured me throughout

Thank you to you all for me the whole procedure was terrifying but your great team made the process a million times easier to navigate . 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Margaret Barlow, Interim Lead Nurse, Endoscopy, NHS Greater Glasgow and Clyde last week
Margaret Barlow
Interim Lead Nurse, Endoscopy,
NHS Greater Glasgow and Clyde
Submitted on 04/08/2025 at 13:14
Published on Care Opinion at 13:14


Hi Anxiousmum,

Thank you so much for taking the time to write regarding your positive experience when you attended our Endoscopy Department at Gartnavel General Hospital. It is very much appreciated.

The nursing and medical staff and very experienced and professional and try to ensure that each individual patient has the best experience they can in the circumstances they attend. I will certainly pass on your thanks to Shannon Claire and Mr Witherspoon.

Thank you again.

Margaret

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k