Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Out of hours care

Posted By composerblue55

"Out of hours care"

About: Community Health and Primary Care Services / NHS Tayside GP Out of Hours Service NHS 24 / NHS 24 (111 service)

(as the patient),

NHS 24 referred me to the Out of Hours team at Perth Royal Infirmary late evening in July. I was welcomed by a very nice receptionist and a male Health Care Worker. From the minute I arrived I was treated politely and helpfully. I was seen within a few minutes of arriving. After a consultation with the doctor, I left with clear instructions. 

About 10 minutes later I received a call on my mobile. The doctor had studied my notes more thoroughly and asked me to return as he wanted to provide me with a new prescription. I was given medicine on the spot and a prescription for my local pharmacy in the morning.

I appreciated the care I was given. 

Thank you to the team and also NHS 24. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 last week
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 05/08/2025 at 11:49
Published on Care Opinion at 11:49

picture of Stephanie W

Dear composerblue55,

Thank you for sharing your story on Care Opinion. I reply on behalf of NHS 24.

I am sorry to learn you had cause to contact the 111 service, however it’s great to hear that you were referred to your local services for further treatment. I am delighted that you had such a positive patient journey.

If you wish to share more information with me, including your Care Opinion user name then I can locate the staff you spoke with from NHS 24 and share your kind words with them. We always try to ensure our staff see positive feedback to reinforce to them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your story.

Best wishes,

Stephanie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Shawkat Hasan, Angus Health and Social Care Partnership yesterday
Shawkat Hasan
Angus Health and Social Care Partnership

Submitted on 15/08/2025 at 11:10
Published on Care Opinion at 11:10

Dear composerblue55,

Thank you so much for taking the time to post your feedback. I am replying on behalf of the GP Out of Hours service.

Sorry to hear about you needing to phone NHS24 last month.

I was very pleased however to hear about your positive experience with the GP Out of Hours Service at Perth Royal Infirmary. I am delighted you were looked after so well by our whole team starting with the receptionist, then by the health care support worker and finally by the doctor. Its great you had such a positive patient experience.

I was also pleased to hear the doctor called you back to modify your treatment plan after going through your medical records in more detail. Its so important to provide this sort of holistic care to ensure you get the best treatment.

I hope you are recovering well and thank you again for your feedback.

Best Wishes

Dr Shawkat Hasan - Clinical Director, NHS Tayside GP OOH Service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k