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"Showed compassion and made me feel heard"

About: Albany House Surgery

(as a service user),

⭐️ A GP Who Truly Listens – Thank You, Dr Hamilton

After a series of difficult experiences at my previous medical practice, I made the decision to switch to Albany House — and I’m so glad I did. From the moment I met Dr. G. Hamilton, I felt welcomed with genuine kindness and compassion.

Despite working within the NHS myself, I had concerns and questions about my health — and not once did I feel judged, dismissed, or treated as “fussy.” For the first time in a long time, I felt heard.

Dr. Hamilton took the time to listen, to explain things with structure and clarity, and to support me with real understanding. Her approach gave me confidence, reassurance, and made me feel respected as both a patient and a person.

The world needs more doctors like her.

Thank you, Dr. Hamilton — you’ve made a real difference.

Do you have a similar story to tell? Tell your story & make a difference ››
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