Text size

Theme

Language

"An unexpected situation"

About: Sidwell Street Clinic / Exeter Sexual Health

(as the patient),

I had a scan for a different issue. It picked up my coil was too far down .i called the centre to see if I could get an appointment to discuss this. I was called initially by a wonderful nurse - Amy. Who subsequently brought me in after our phone call and she chatted through all our options in depth with me.

I left feeling reassured.

The next day when it came to my appointment I was very unsure very worried and I rang up again . Within an hour Amy called me back again reassuring me and talking though my options again. I then saw Kate who was really good and helped me feel at ease.

This was a scary time for me but the amazingness of the staff made it feel like it was all okay. I cannot thank them enough.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Dorathy Oluwatoyin Alafin, Receptionist (Northern Services), Devon Sexual Health (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last week
Dorathy Oluwatoyin Alafin
Receptionist (Northern Services), Devon Sexual Health (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 01/08/2025 at 15:36
Published on Care Opinion at 15:36


Dear starwr94,

Thank you for sharing your experience with us.

We’re sorry to hear that this situation caused you worry, but we’re so glad that Amy and Kate were able to support you and help put your mind at ease. Your feedback means a lot to us.

We’ll be sure to pass on your kind words to Amy and Kate they’ll be delighted to hear how much you appreciated their help.

If you ever have any more concerns or questions in the future you can reach us on

0300 303 3989

Kind Regards

Dorathy

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k