Text size

Theme

Language

"I felt heard and reassured"

About: Arbroath Infirmary / Neurology

(as the patient),

I attended my first neurology appointment with Dr Stewart in April 2025 at Arbroath Infirmary. The Doctor was very thorough; she listened well, did a small neurology exam and I had lots of bloods taken the same day along with a referral put in for an MRI of the head & neck.

My MRI appointment came through quickly the month after in May 2025. Dr Stewart and her secretary Lisa's communication was above excellent even when I was having issues receiving my post!

I was sent letters with updates of my blood test results as they were processed, my MRI results and a follow up appointment to see Dr Stewart in July 2025 where I was shown the results in person.

Despite not getting to the bottom of what's to blame for my symptoms I felt heard, reassured and have been given an open appointment to get in touch should things get worse. I never once felt like I was wasting anyone's time or that my worries were not valid. Thank you so much! 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Samantha Edmonds, Senior Nurse, Surgery, Specialist Surgery, NHS Tayside 3 months ago
Samantha Edmonds
Senior Nurse, Surgery, Specialist Surgery,
NHS Tayside
Submitted on 14/08/2025 at 09:57
Published on Care Opinion at 09:57


Dear Sonyabee,

Thank you for your positive feedback. We aim for our services to be person centered and are glad to hear this was your experience with Dr Stewart and Lisa, and you felt reassured. We will share your comments with them and the team.

Samantha Edmonds Lead Nurse Specialist Services.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k