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"Exceptional care and understanding"

About: Primary Care Mental Health & Wellbeing Nurses / Primary Care Mental Health & Wellbeing Nursing Team - North Perthshire

(as a service user),

I wanted to take a moment to express my heartfelt thanks to Lesley, the mental health nurse who supported me recently. From the very beginning, Lesley made me feel listened to, respected, and never judged. Her calm, compassionate manner gave me a sense of safety that I hadn't felt in a long time.

She took the time to truly understand what I was going through and offered support that was both practical and reassuring. I never felt rushed or dismissed — she treated me as a whole person, not just a patient. That meant everything during such a difficult time.

Thanks to Lesley’s professionalism and kindness, I felt empowered to take positive steps forward. Scotland is lucky to have someone like her working in mental health services. I’ll never forget the difference she made to me.

Thank you, Lesley.

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Responses

Response from Katie Macfadyen, Charge Nurse , North Perthshire Mental Health and Wellbeing Team / North Perthshire Community Mental Health Team, Perth and Kinross Health and Social Care Partnership 5 days ago
Katie Macfadyen
Charge Nurse , North Perthshire Mental Health and Wellbeing Team / North Perthshire Community Mental Health Team,
Perth and Kinross Health and Social Care Partnership
Submitted on 06/08/2025 at 12:53
Published on Care Opinion at 13:02


picture of Katie Macfadyen

Dear earthpx37,

thank you for taking the time to write about your recent experience with Lesley within the North Perthshire Primary Care Mental Health and Wellbeing Team. It is assuring to read that you felt listened to, treated in a non judgmental manner and offered support that was beneficial to you in a difficult time. I will pass your positive comments on to Lesley.

Thank you again for taking the time to tell us about your recent experience. I wish you well.

Kind Regards

Katie

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