"A lack of expertise"

Very ineffective service.  I was contacted for a triage call by someone who was very chirpy and upbeat but seemed to have very little experience in how to deal with someone that is experiencing poor mental health. At one point, they asked me if I would like them to deal with my physical health condition, as well. I asked them how they would do this and they went silent. They offered me the silver cloud course but the content was very basic. I felt there was a real lack of expertise and I ended up using my private healthcare to talk to an experienced psychologist,