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No water machine

Posted By Dry

"No water machine"

About: Paediatrics / Paediatric Outpatients

(as a parent/guardian),

My child needed to drink a lot of water for a wee test. There was no water machine and a member of staff had to take our water bottle to another ward to fill it up. Not major but a simple drinking water machine would have helped and allowed us to refresh our own water.

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Responses

Response from Angela Giles, Paediatric Nursing Rota Lead, Children's unit, Somerset Foundation Trust 3 weeks ago
We are preparing to make a change
Angela Giles
Paediatric Nursing Rota Lead, Children's unit,
Somerset Foundation Trust

Submitted on 05/08/2025 at 16:52
Published on Care Opinion at 17:11

picture of Angela Giles

Dear Dry

Thank you for taking the time to share your experience in Children’s Outpatients.

We are sorry there wasn’t a water machine available when your child needed to drink water for a test. We understand how important it is to have easy access to drinking water, especially in situations like this, and we appreciate you highlighting it.

We have a amazing team in Children's outpatients, it's great to hear that a member of staff was able to help by filling your bottle. We agree that having a water facility in the department would make things much easier for our families. We are currently looking into options for how we can introduce a suitable water facility in Children’s Outpatients to improve the experience for patients and visitors.

Thank you again for your helpful feedback

Kind Regards

Angela Giles

Paediatric Nursing Rota Lead

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