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Exceptional Care

Posted By Carswell

"Exceptional Care"

About: University Hospital Hairmyres / Cardiology

(as the patient),

I was seen recently by Paul. Paul was very personable and immediately made me feel relaxed and showed real empathy and compassion.  It was the first time in a long time I felt that someone really listened and cared.  I left feeling like something was really being looked into with my heart condition.  I can’t thank him enough.   

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 11 hours ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 01/08/2025 at 10:38
Published on Care Opinion at 10:38

picture of Lise Axford

Dear Carswell

Thank you for sharing your feedback in relation to the care provided by Paul in the cardiology department. Paul and the team strive to provide a compassionate service and your feedback will be appreciated by all as they aim to respond to comments to improve all aspects of care.

Thank you again for your kind words. It means a lot to staff.

Best wishes

Lise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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