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A pleasant experience

Posted By pavodg76

"A pleasant experience"

About: Axminster Community Hospital / Ophthalmology

(as the patient),

I would like to praise the staff for their exceptional help and care. 

The atmosphere was great, all staff said hello, and we were really looked after. 

It was a pleasant experience. 

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Responses

Response from Lauren Tyrer, Cluster Support Manager (Eastern Services), Ophthalmology (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 3 days ago
Lauren Tyrer
Cluster Support Manager (Eastern Services), Ophthalmology (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 30/07/2025 at 16:46
Published on Care Opinion at 16:46

Dear pavodg76,

Thank you so much for your kind words and thoughtful feedback.

We’re delighted to hear that you had such a positive experience with us. Creating a welcoming environment and providing exceptional care are top priorities for our team, and it’s wonderful to know that this came through during your visit.

Your recognition means a great deal to our staff, and we’ll be sure to share your comments with the entire team.

Kind regards,

Lauren Tyrer

Operations Manager in Ophthalmology

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Response from Rebecca Armitage, Clinical manager - Ophthalmology Services, Axminster Hospital (Eastern Services), WEEU Outpatients and Day Case Unit, Axminster Hospital (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 3 days ago
Rebecca Armitage
Clinical manager - Ophthalmology Services, Axminster Hospital (Eastern Services), WEEU Outpatients and Day Case Unit, Axminster Hospital (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

I am the clinical manager for ophthalmology services at Axminster Hospital, which is part of the West of England eye Unit (WEEU). We run daily clinics for a variety of ophthalmic conditions. We also undertake macular injections in our treatment room and run daily theatre lists for cataract and oculoplastic surgery. My role is to ensure that we provide a safe efficient patient service across the unit, whilst ensuring that all patients receive a good experience.

Submitted on 30/07/2025 at 16:54
Published on Care Opinion on 31/07/2025 at 08:37

picture of Rebecca Armitage

Hi pavodg76,

Thank you so much for taking the time to write this comment. We aim to make a friendly, safe and caring atmosphere and it's nice to hear that we are achieving this. I will ensure that I make the entire ophthalmology team aware of this praise.

Many thanks

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