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Heart problems

Posted By Raptor996

"Heart problems"

About: Forth Valley Royal Hospital / Cardiology General practices in Forth Valley Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / Cardiology (Wards 19, 24, 43a, 43b & 44a)

(as the patient),

I have had AF for several years causing me to go to  Glasgow Royal Infirmary  several times. I was told I had possible heart failure. 

Had cardioversion, after which I felt amazing for a fortnight or or so. Then it wore off. Not as bad as before. GP gave me beta blocker. 

Was told they would try cardio ablation. Then told I had enlarged ventricle. Then it was enlarged Atrium , and that ablation was not an option. Surely this should been noted before! They gave me no follow up or options!  GP tried different beta blockers.

Earlier this year had to go to A&E at GRI. Difficulty breathing. Lungs full of fluid. Heart failure! I thought I wasn't going get better. Fortunately I was given  drugs which helped.

I was then referred to Larbert hospital, where I have had the new drug  treatments,  which have vastly improved my quality of life and which may help repair my heart.

The the whole cardiac department, especially the nurse, and cardiologist have been brilliant. The quality of care and attention especially.

I was disappointed to find out that these drug treatments have been available for a while and the cardiologist at Glasgow Royal Infirmary did think it was worth while!

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Responses

Response from Catherine Mondoa, Consultant Nurse/Cardiology Manager, Cardiology Deparment, Forth Valley Royal Hospital 3 weeks ago
Catherine Mondoa
Consultant Nurse/Cardiology Manager, Cardiology Deparment,
Forth Valley Royal Hospital

English

Submitted on 04/08/2025 at 12:26
Published on Care Opinion at 12:26

Dear Raptor996

Thank you for taking the time to post this.


I am sorry to hear that you have had to cope with poor health over the last few years.

I am pleased to hear that more recently your feel you have had the benefit of newer drug treatments and your quality of life has vastly improved. I will feed this back to the Cardiology Team.

Best wishes for your ongoing care and progress.

Regards

Catherine

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Response from Kristoffer Robertson, Clinical Services Manger, Emergency Department and Acute Assessment - North Sector, NHS Greater Glasgow and Clyde last week
Kristoffer Robertson
Clinical Services Manger, Emergency Department and Acute Assessment - North Sector,
NHS Greater Glasgow and Clyde

Submitted on 13/08/2025 at 11:19
Published on Care Opinion at 11:19

Dear Raptor996,

Thank you for taking the time to share your experience. We are very sorry to hear about the challenges you have faced with your heart condition and the distress this has caused you. We are, however, pleased to know that the treatments you have recently received have made such a positive difference to your quality of life.

From the perspective of our Emergency Department at Glasgow Royal Infirmary, we are glad that when you attended with severe symptoms, our team was able to provide immediate care to help stabilise your condition. We understand how important timely and coordinated treatment is for conditions such as yours, and we regret that you felt there was a lack of clarity and follow-up regarding your longer-term options.

Your feedback is invaluable, and we will ensure it is shared with the relevant teams so that we can reflect on how we communicate, coordinate, and support patients through both emergency and ongoing care. We wish you continued improvement in your health and thank you again for bringing your experience to our attention.

Kristoffer Robertson

Clinical Service Manager

Emergency Care and Acute Receiving

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde last week
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 14/08/2025 at 16:17
Published on Care Opinion at 16:17

picture of Nicole McInally

Dear Raptor996

Thank you for taking the time to share your experience regarding your cardiac care across multiple hospitals. We’re very sorry to hear about the challenges and uncertainty you’ve faced during your treatment journey.

We understand how important it is to feel informed and supported throughout your healthcare experience. As Care Opinion is anonymous and you are seeking further clarification about your treatment at Glasgow Royal Infirmary, we would encourage you to contact our Complaints Team and we can provide a more detailed response. You can email the Complaints Team @ ggc.complaints@nhs.scot (If possible, can you include this link: https://www.careopinion.org.uk/1380893 in your email).

Best wishes

Nicole

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Update posted by Raptor996 (the patient)

Hi

I would like to remain anonymous. Just in case of any I get any negative consequences of complaining.

Give me a contact phone or text number.

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde last week
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 18/08/2025 at 08:26
Published on Care Opinion at 08:26

picture of Nicole McInally

Good morning Raptor996

If you could telephone Liz Thomson, Lead Nurse, Cardiology on 0141 451 5361.

Thank you

Nicole

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