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"Such a great experience from start to finish"

About: Lagan Valley Hospital / Urgent Care Centre

(as the patient),

I recently fell & chipped a bone on my forearm. I called Lagan Valley Urgent Care the next morning & got an appointment that day. The person I spoke to was very helpful.

I was called by Dr/Nurse called Gethin, who immediately put me at ease. He was so friendly and professional & I knew I would be well looked after.

He arranged for me to have an X-ray taken & the radiologist was called David. He too was incredibly friendly and positive, and I left with a smile on my face.

Gethin then saw me again within a few minutes to tell me my bone was broken & gave advice to follow. I was out of the hospital in 25 minutes.

I then saw a lovely consultant 2 weeks later, his very friendly nurse and spoke to a lovely manager to compliment the entire team. Such a great experience from start to finish. Well done team!

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Responses

Response from Leanne Wilson, Interim Lead Nurse, Unscheduled Care, South Eastern HSC Trust last week
Leanne Wilson
Interim Lead Nurse, Unscheduled Care,
South Eastern HSC Trust
Submitted on 31/07/2025 at 13:38
Published on Care Opinion at 13:38


Hi Anna271,

Thank you for taking the time to share your positive experience when attending the Lagan Valley Urgent Care Centre. Its great to hear that Gethin, David and all the staff were so helpful and efficient in managing your treatment and follow up care.

Your feedback is a wonderful reflection of their hard work and professionalism. I will be sure to pass this on to them and know they will be delighted to read your kind words.

Best wishes on your ongoing recovery.

Leanne

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