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All the staff have been very helpful

Posted By lepusnc59

"All the staff have been very helpful"

About: New Stobhill Hospital / Urology

(as the patient),

I have had several appointments at the Urology Clinic at Stobhill Hospital and on each occasion was very pleased with the outcome.

All the staff have been very helpful, taking time to listen and not putting me under any time pressure despite the department being very busy.

I want to give Andrea, Lesley & Mr James as special shout out as they are a breath of fresh air in their attitude towards their patients yet extremely professional. 

Thank you!! 😊 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last week
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 08/08/2025 at 15:42
Published on Care Opinion at 15:42

picture of Kevin Torbet

Dear lepusnc59

Thank you for taking the time to share your kind words following your visits to the Urology Clinic at Stobhill Hospital. We are delighted to hear that you have consistently been pleased with the outcomes of your appointments and that our team took the time to listen and ensure you never felt rushed, even during busy periods.

Your special mention for Andrea, Lesley, and Mr James is greatly appreciated. It is wonderful to know they provided care that was both professional and refreshingly positive in their approach towards patients. We will make sure your feedback is passed on to them and to the wider clinic team.

Thank you again for recognising their efforts, and we wish you all the best with your ongoing care.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Suzanne Madden, Interim Lead Nurse for Urology & OPD, Urology & General Outpatient's Department (North), NHSGGC last week
Suzanne Madden
Interim Lead Nurse for Urology & OPD, Urology & General Outpatient's Department (North),
NHSGGC

Submitted on 10/08/2025 at 15:20
Published on Care Opinion at 18:39

Thank you very much for sharing your experience of the Urology Clinic at Stobhill Hospital.

It’s great to hear that you’ve had several positive visits and felt well cared for on each occasion. We truly appreciate your recognition of the team’s efforts to take the time to listen and support you, even during busy clinics. Providing compassionate, patient-centred care is always our priority, and it’s encouraging to know this has come across during your appointments.

I will pass on your thanks to Andrea, Lesley, and Mr James and I am sure that your kind words will mean a great deal to them and I know they’ll be delighted to hear they made such a positive difference.

Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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