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"Helpful, thoughtful, kind and considerate"

About: Children & Young People Physical Health / Rotherham Children's Neuro Development Service

(as a parent/guardian),

The staff were very helpful, thoughtful, kind and considerate. They made us as parents feel at ease and my son as a patient feel at ease. They didn't only explain things to us they spoke to him directly which made him comfortable throughout the whole process. Massive thanks to Rianna and Ashley who dealt with my son, they were so patient and never pressured him once into anything he felt uncomfortable with. We, as parents could see how comfortable he was with you both once he got use to his surroundings. It was a pleasure to have you guys doing our assessments we cant thank you enough for all the help, support and guidance with regards to his diagnosis.

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Responses

Response from Caroline Jefferies, Team Manager, Children's Care Group, Rotherham, Doncaster and South Humber NHS Foundation Trust 2 days ago
Caroline Jefferies
Team Manager, Children's Care Group,
Rotherham, Doncaster and South Humber NHS Foundation Trust
Submitted on 11/08/2025 at 09:12
Published on Care Opinion at 09:12


picture of Caroline Jefferies

Hello,

My name is Caroline and I am the team manager for the neuro team.

Many thanks for your lovely feedback - I will ensure this is shared with Rianna and Ashley as well as the wider team.

I am really pleased to hear that your son felt comfortable during the process and that you all felt at ease.

I wish you all the best for the future, and thank you again for taking the time to share your experience.

Best wishes,
Caroline

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