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Ulster Hospital ICU

Posted By LCMCD

"Ulster Hospital ICU"

About: Northern Ireland Ambulance Service / Emergency ambulance response The Ulster Hospital / Emergency Department The Ulster Hospital / Intensive Care Unit

(as a relative),

My sister was admitted to ICU in May 2025, she sadly didn't make it but was able to donate organs giving the gift of life to others and potentially saving other families from the heartache my family now knows. As a family we would like all staff involved including paramedics and ED staff to be recognised for the amazing, compassionate care provided to her and the family. She spent most of her time in hospital in ICU, where the Nursing staff, Doctors and SNODs went over and above in supporting us through the most difficult times where hard decisions needed to be made. They helped make an unbearable situation easier and we will never forget their kindness. Each Nurse cared for her to the highest standards. We would love to name all of them but we feel a special mention for Hannah is important as she spent most of the time with us and was so attentive to everyone. Also Jane and Brooke who looked after her the day we said our goodbyes. From such a heart-breaking situation, we are able to think fondly of the staff and the exceptional care they showed our whole family. It gives us comfort to know they were by her side when we couldn't be.

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Responses

Response from Shauna Lynam, Lead Nurse ICU, Surgery - Anaesthetics, Theatres & ICU, South Eastern HSC Trust 2 weeks ago
Shauna Lynam
Lead Nurse ICU, Surgery - Anaesthetics, Theatres & ICU,
South Eastern HSC Trust

Submitted on 01/08/2025 at 10:26
Published on Care Opinion at 10:26

Thankyou for taking the time to share your experience of ICU with us at this very difficult time. It is a privilege to support families during this journey and your kindness and generosity to help others with the gift of life is indeed something special and I hope this will give you all some comfort in due time.

kindest regards

Shauna Lynam

Lead Nurse ICU

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Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 2 weeks ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust

Submitted on 01/08/2025 at 13:34
Published on Care Opinion at 13:34

Hi LCMCD

Thank you for taking the time to tell us your story and review the experience you had in ED with your sister especially as this has been a really difficult time for you as a family. I will pass on your comments to the staff in ED who will appreciate them very much.

I hope as a family you are getting the support you need and knowing your sister was cared for compassionately throughout will be some comfort to you.

Kind regards

Jenny

Lead Nurse Emergency Care

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Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service last week
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 06/08/2025 at 16:02
Published on Care Opinion at 16:02

picture of Maggie Hamilton

Good afternoon LCMCD,

I want to express my sincerest condolences to you and your family on the loss of your sister, what a special gift your sister gave, potentially saving other families from the heartache your family has experienced. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I hope you and your family are getting support after such a loss.

Kind regards,

Maggie

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