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"A&E staff empathy"

About: Altnagelvin Area Hospital / Emergency department

(as the patient),

I had bloods taken in the morning by my GP service. In the afternoon I received a phone call to say my haemoglobin was extremely low and to attend A&E as they may want to give me a blood transfusion.

I presented myself to A&E and was triaged quickly (which I thought was amazing considering how busy they were). Unfortunately I had to sit for a long time until I saw a doctor but I didn't mind as they had taken more bloods to check my levels and that needed processed.

The majority of staff I encountered were amazing and the doctor did his best to get me sorted but due to the extreme pressure the whole hospital was under I can only presume there was nowhere for me to go to receive my blood transfusion.

Although I didn't receive the blood transfusion I cannot praise the staff I encountered enough. They work under extreme pressure with a relentless amount of patients presenting themselves to A&E. Yet they still managed to show empathy, concern and patience. 

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Responses

Response from Karima Gray, Nurse Manager Emergency Department Altnagelvin Hospital, Acute Services Altnagelvin, WHSCT last month
Karima Gray
Nurse Manager Emergency Department Altnagelvin Hospital, Acute Services Altnagelvin,
WHSCT
Submitted on 01/10/2025 at 15:24
Published on Care Opinion at 15:24


Hello Dora76,

Firstly I would like to offer my apologies for the delay in response.

My name is Karima Gray and I am the Nurse Manager in the Emergency Department.

I am sorry to hear that you had quite a long wait whilst you recently attended our department. Thank you for recognizing the pressures that the team are under on a daily basis and I am glad to hear that you were treated so well and with compassion and empathy.

I will be sure to pass this positive feedback on to the team and I thank you for your time.

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