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Grounded, empathetic and supportive

Posted By LAB3186

"Grounded, empathetic and supportive"

About: Community Services / Crisis Resolution & Home Treatment Team

(as a service user),

I find it really easy to talk to Prachi and this is something that is new to me as I have previously struggled with developing a therapeutic relationship. Prachi knows how to create a safe space that feels judgement free. Prachi is particularly good at picking up on what I may not be saying aloud and that makes a significant difference to me.

Prachi's way of listening and responding to me makes me feel seen, heard and understood which has not always been the case for me in my previous therapeutic relationships. I have noticed that Prachi is able to explain complex concepts in an easy format and that helps me to process it without feeling overwhelmed or confused.

Prachi's approach always feels really grounded, empathetic and supportive which has supported me to open up more than I had expected.

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Responses

Response from Chris Sanderson, Lead Psychological Professional, North Lincolnshire Adult Mental Health and Talking Therapies Care Group, ROTHERHAM DONCASTER AND SOUTH HUMBER NHS FOUNDATION TRUST 3 days ago
Chris Sanderson
Lead Psychological Professional, North Lincolnshire Adult Mental Health and Talking Therapies Care Group,
ROTHERHAM DONCASTER AND SOUTH HUMBER NHS FOUNDATION TRUST

Submitted on 30/07/2025 at 18:07
Published on Care Opinion at 18:07

picture of Chris Sanderson

Hello,

Thank you for taking the time to share feedback about your experience with Prachi and our service. I am pleased to hear how supported, understood, and safe you have felt in your sessions. Building a therapeutic relationship can be challenging, so it’s wonderful to know that Prachi’s grounded and empathetic approach has helped you feel comfortable enough to open up and engage in your care.

I'm glad to hear that Prachi’s ability to listen, pick up on unspoken feelings, and explain complex concepts in an accessible way has made a positive difference for you. Feeling seen and heard is at the heart of what we aim to provide.

Your feedback will be shared with Prachi and the wider team. Please continue to let us know how we can best help you.

Best wishes,

Chris Sanderson

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