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Made sure I understood everything

Posted By stonect58

"Made sure I understood everything"

About: Royal Cornwall Hospital (Treliske) / Ophthalmology

(as a service user),

This is the second time I've had to go to the eye clinic in Falmouth for cataracts.

This time for a preop assessment.

I was made to feel welcome and comfortable all the time at the clinic.

Nothing was rushed and they took the time to make sure I understood everything.

Many thanks again for your kindness.

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Responses

Response from Chris Hocking, Patient EDI Officer and Engagement Co Ordinator, Patient Experience, Royal Cornwall Hospital last month
Chris Hocking
Patient EDI Officer and Engagement Co Ordinator, Patient Experience,
Royal Cornwall Hospital

Submitted on 09/10/2025 at 11:18
Published on Care Opinion at 11:18

picture of Chris Hocking

Hello stonect58,

We would like to take this opportunity to thank you for taking the time to share your story with us. It is so heartening to hear of good news stories like this and we will share your experience with the wider team. We really appreciate your kind words.

With all good wishes,

Chris

Patient Engagement Team

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