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"Their kindness and compassion meant the world"

About: University Hospital Wishaw / Emergency Department

(as a parent/guardian),

My daughter had a fall and needed to be seen, she is non verbal autistic and struggles with transitions and etc, the admin staff were amazingly helpful, and suggesy3d I wait in the car and they would call me when it was my daughters turn to be seen, as the waiting room was as chasing her to be very distressed. The nurse and doctor we seen, we're exceptional and they went the extra mile to support my daughter and reasure me as a parent in a hugely stressful and worrying situation. I can't thank them enough for their kindness and compassion, it meant the world to us both, they do an amazing job even though the department is run off their feet.

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Responses

Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire 2 weeks ago
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 31/07/2025 at 13:33
Published on Care Opinion at 13:33


Dear KcasuCN81,

Thank you so much for taking the time to share your experience at the Emergency Department, Univeristy Hospital Wishaw. We’re truly grateful for your kind words.

We understand how challenging it can be to navigate healthcare settings, especially when supporting a child with additional needs. It’s heartening to hear that our admin staff, nurse, and doctor were able to make a difficult situation a little easier for you and your daughter. Your feedback about their compassion and attentiveness means a great deal to the entire team.

I'll be sure to pass on your message to everyone involved in your daughter’s care—they will be delighted to know the positive impact they had.

Wishing your daughter a speedy recovery.

Best wishes,

Julie.

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