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"A professional and empathetic service"

About: Western Health & Social Care Trust / Community Footcare Services

(as a relative),

I attended Strabane health centre for my mum's diabetic footcare appointment a few weeks back. Mum has vascular dementia and doesn't like public places, she doesn't like attending appointments and can become anxious and vocal. We met Angela for the first time and she immediately made my mum feel at ease, she spoke with her calmly and explained what she was going to do and kept checking with her throughout the appointment, they shared a few giggles and my mum responded so well. It was heart warming sitting through the appointment and we are grateful for such a professional and empathetic service. Angela was amazing, thank you for your kindness and professionalism.

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Responses

Response from Katherine Buchanan, Principal Podiatrist, Quality and Clinical Practice for High Risk Patients, Podiatry -Allied Health Professional, Western Health and Social Care Trust last week
Katherine Buchanan
Principal Podiatrist, Quality and Clinical Practice for High Risk Patients, Podiatry -Allied Health Professional,
Western Health and Social Care Trust
Submitted on 01/08/2025 at 10:25
Published on Care Opinion at 10:25


picture of Katherine Buchanan

Dear khnevy10,

Thank you for taking the time to share your feedback about your mum's diabetic footcare appointment. We're delighted to hear such a positive review of the service, particularly your kind words about our Advanced Assistant Practitioner, Angela. She truly has a talent for making people feel at ease with her warm and bubbly personality. It is wonderful to know that your mum's appointment was both professional and empathetic. I've shared your lovely feedback with Angela and the wider team. Thank you again for taking the time to let us know.

Regards,

Katherine Buchanan

Principal Podiatrist (Western Trust)

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