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Excellent GP Out of Hours Service

Posted By Heath85

"Excellent GP Out of Hours Service"

About: Glasgow Community Services / Out of Hours GP

(as a service user),

Used the out of hours GP service recently. The GP (who sadly I didn’t catch his name as I was feeling poorly) was excellent. He listened to me and even though my medical records were not available at that time he carefully assessed my situation and adjusted my medication which has helped tremendously. My own GP surgery refused to do this as they are heart related so I have been feeling dreadful with the side effects for a long time. I would like to thank him for his excellent professionalism and his patience and attention to detail. The NHS needs more doctors like him so a huge thanks goes to him and hopefully someone who knows his name will pass this thanks on to him. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 08/08/2025 at 10:42
Published on Care Opinion at 10:42

picture of Kevin Torbet

Dear Heath85

Thank you for taking the time to share your experience with our out-of-hours GP service. We are so pleased to hear that you received such attentive, professional care and that the GP was able to help you feel better.

Your kind words will mean a great deal to the doctor involved and the whole team. We will do our best to identify the GP from the details you’ve provided so that we can personally pass on your thanks to him. Feedback like yours is a real boost to our staff and a reminder of the positive difference they make every day.

We’re sorry to hear you had been feeling unwell for so long, but we’re glad that the care you received has helped.

Thank you again for your appreciation — it will be shared with the team, and we hope you continue to feel much better.

Kind regards

Kevin

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Response from Raylene McLaggan, Clinical Service Manager, Out of Hours, NHS Greater Glasgow & Clyde 2 months ago
Raylene McLaggan
Clinical Service Manager, Out of Hours,
NHS Greater Glasgow & Clyde

Submitted on 08/08/2025 at 11:26
Published on Care Opinion at 11:26

Dear Heath85,

Thank you for taking the time to share your experience on Care Opinion while attending GP Out of Hours. We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times. We would love to share this good news and positive feedback with the staff involved in your care at GP Out of Hours.

If you wish to provide any further detail, then please don't hesitate to get in touch with myself at Raylene.McLaggan@nhs.scot

Take care and best wishes to you.

Raylene McLaggan

Clinical Service Manager - GP Out of Hours NHS GGC

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