Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Nobody there to help us

Posted By Entitydad88

"Nobody there to help us"

About: Outpatients Services / Level 9 Critical Care

(as the patient),

I was attending the Royal Victoria for an outpatients appointment, the car parking was great and I was able to get a space with ease. 

I arrived into the main reception and the place was chaotic, I was unable to get help to get to my appointment location as the main desk was closed all day. There were many people including myself looking for help but nobody there that could help us. Some people required wheelchairs and could get these for their loved ones. 

It is so annoying as I was late for my appointment but gladly was seen. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Clare Forsythe, Patient and Client Experience Manager, Belfast Trust Wide, Belfast Health and Social Care Trust 3 months ago
Clare Forsythe
Patient and Client Experience Manager, Belfast Trust Wide,
Belfast Health and Social Care Trust

Submitted on 04/08/2025 at 16:59
Published on Care Opinion at 16:59

picture of Clare Forsythe

Dear Entitydad88

My name is Clare Forsythe and I am the Patient and Client Experience Manager in the Belfast Trust, and manager the reception team in the main reception area at the Royal Victoria Hospital.

I am very sorry to hear about your experience in the main reception and that you were unable to get help to your appointment location as the main desk was closed. This is not the type of experience I would like yourself or anyone else to experience.

If you are happy to advise me of the date and time you were at the Royal it would be very helpful.

I would like to look into this as staff have been allocated to the reception desk each day from 8am until 8pm.

My contact details are:

Clare.Forsythe@belfasttrust.hscni.net

Tel: 028 9504 6079

Thank you again for sharing your experience as your story can be used to improve services for everyone.

Clare Forsythe

Patient and Client Experience Manager

Belfast Health and Social Care Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k