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Vaccinations clinic - no idea where to go

Posted By authenticjs84

"Vaccinations clinic - no idea where to go"

About: University Hospital Wishaw / Outpatients

(as a service user),

Got my letter to go to Wishaw Gen for vaccine. No information/idea why. 

Couldn't get through on phone during breaks at work. Went up to Wishaw. 

Letter just said outpatients in Wishaw...but there are several & nothing on letter to say which one.

Reception desk closed (presuming as it's a Sunday), nobody around to ask. Several people around the area trying to work out / ask other random visitors. As I approached Reception A heard someone behind ask someone where to go. Quickly popped in to ask & said i'd be back as others trying to find where to go. 

Would help if the letters said which outpatients to go to or had someone available to direct people to the right place. Loads on their way in asking as I was leaving too.

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Responses

Response from Tobias Tipper, General Manager Covid and Flu Vaccination, Health and Social Care Partnership, NHS last week
We are preparing to make a change
Tobias Tipper
General Manager Covid and Flu Vaccination, Health and Social Care Partnership,
NHS

Manages the covid and flu vaccination programmer in Lanarkshire

Submitted on 31/07/2025 at 12:09
Published on Care Opinion at 12:26

Dear authenticjs84,

Thank you for taking the time to share your feedback. I’m sorry for the confusion and inconvenience you experienced when attending for your vaccination at Wishaw General.

I understand how frustrating it must have been not being able to get through on the phone, then arriving with no one available to ask for directions.

Your feedback is helpful, and I’ve shared it with the team. We are reviewing our appointment letters to ensure they include clear directions and specify the exact outpatient location.

Thank you again for raising this. We use all feedback to improve the experience for others.

Kind Regards

Tobias Tipper, General Manager

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