Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Respect, care, thoughtfulness and humour

Posted By Julia77

"Respect, care, thoughtfulness and humour"

About: Northampton General Hospital (Acute) / Accident and emergency Northampton General Hospital (Acute) / General medicine

(as a relative),

Dad fell at home, cut his head. He has quite alot of co-morbidities so is quite at risk and was under NGH care for 14 days, spread across 4 areas, initially A&E, then Walter Tull, Abington, Rowan and eventually Hawthorn. Turns out he was becoming unwell at home, foot infection taking its toll, hence the fall. He received IV antibiotics, many reviews, blood testing etc., scans and importantly received fantastic care. Respect was shown to my Dad, care, thoughtfulness, humour (much appreciated by him). Communication to the family regarding updates was excellent. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sara Francis, Deputy Head of Patient Experience & Engagement, Northampton General Hospital NHS Trust 3 months ago
Sara Francis
Deputy Head of Patient Experience & Engagement,
Northampton General Hospital NHS Trust

Submitted on 06/08/2025 at 14:03
Published on Care Opinion at 14:03

picture of Sara Francis

Good afternoon,

Thank you very much for taking the time to leave feedback on your father's experience.

It is so lovely to read that your father had such great care whilst he was at Northampton General Hospital, and within so many different departments.

I understand this must have been a very worrying time for both of you. I hope your father is recovering well.

It is wonderful to read that your father was treated with respect and that the care and sense of humour that the staff provided was appreciated by your dad, and also that the hospital communicated regularly with updates to your family - this is so important.

I will ensure your kind words are passed on to the different teams that were involved in your father's treatment and care.

With warm regards

Sara Francis

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k