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Newborn Hearing Screener

Posted By Alpat

"Newborn Hearing Screener"

About: Royal Alexandra Hospital / Audiology

(as a relative),

The hearing screener came to carry out my baby boy's hearing screen and she was absolutely tremendous. Carol took her time to explain what she was doing and was so reassuring throughout. Carol also made sure my wife was comfortable and even went and got her an orange juice! Absolutely wonderful. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 05/08/2025 at 15:47
Published on Care Opinion at 15:47

picture of Kevin Torbet

Dear Alpat

Thank you so much for taking the time to share your lovely feedback.

We're absolutely delighted to hear about your positive experience with Carol during your baby boy’s hearing screening. It’s heartening to know that she took the time to explain the process clearly and made both you and your wife feel reassured and cared for. Going the extra mile to ensure comfort — even fetching an orange juice — is a wonderful example of the compassionate care we strive to provide every day.

We will make sure your kind words are passed on to Carol and her team — feedback like yours truly makes a difference.

Wishing you and your family all the very best.

Kind regards

Kevin

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