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"The great service began at the front door"

About: St John's Hospital / X-rays & Scans

(as a relative),

Husband attended St John's Hospital for a prearranged X-ray appointment.

The great service began at the front door in the reception area where greeting staff welcomed him and enquired how they could assist.

At the X-ray department he received a friendly welcome and excellent service ahead of his appointed time as he'd arrived early.

Just want to thank the reception staff and the X-ray department staff for caring and being friendly and professional in equal measure.

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Responses

Response from Audrey Lorraine, CT/MRI Team Lead, Radiology, St John's Hospital, NHS Lothian 2 months ago
Audrey Lorraine
CT/MRI Team Lead, Radiology, St John's Hospital,
NHS Lothian
Submitted on 25/07/2025 at 15:51
Published on Care Opinion at 15:57


Audrey Lorraine, CT/MRI Team Lead, Radiology St Johns

Thank you for taking the time to write to us and let us know how we, as a department performed. I'm so glad your husband had such a positive experience in Radiology, and I will be sure to pass on your thanks to the team.

I wish you and your husband well.

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Response from Julie Carmichael, Chief Radiographer, Radiology, Royal Infirmary of Edinburgh, NHS Lothian 2 months ago
Julie Carmichael
Chief Radiographer, Radiology, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 25/07/2025 at 16:40
Published on Care Opinion at 16:40


Thank you so much for taking the time to write about your positive experience in the x-ray department at St John's Hospital. It is much appreciated.

Your comments have been fed back to the staff.

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