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Staff put me at ease

Posted By Daisy58

"Staff put me at ease"

About: Raigmore Hospital / North of Scotland Breast Screening Centre

(as the patient),

Having been waiting quite a number of weeks to attend my appointment I was really anxious. However all the staff from receptionist, hcsw, nurses & doctors put me at ease during my 4 hours there. Thankfully my outcome was good but everyone at the breast clinic was exceptional and just wanted to say thank you. 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 2 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 12/08/2025 at 10:57
Published on Care Opinion at 10:57

picture of Sylvia Fraser

Dear Daisy58

Thank you for your kind post following your attendance at the Highland Breast Centre at Raigmore Hospital for review.

I am sorry to hear that you required our services and that you had to wait a number of weeks for your appointment.

I am delighted to hear that you received such good care and treatment and that the staff were able to reduce your anxiety and put you at ease.

I can confirm that your kind feedback has been passed to the team. They will be delighted to receive your kind words.

I am pleased to hear that your outcome was positive.

With kind regards

Sylvia

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