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"Mental health awareness and help"

About: Mater Hospital / Accident & Emergency Mater Hospital / Mental Illness

(as the patient),

Arrived at hospital around 2pm to have bloods taken for an overdose, they put a butterfly needle in my arm and left it there for about 22 hours and then took it out without even using it for a drip. 

As my partner and I were waiting for a bed as I was in critical condition, they skipped us on 2 meal times and the third time we had to ask multiple times to get a paper cup of cereal. I felt fobbed off by every staff member, who was extremely rude and unhelpful.

The last few hours of waiting on those plastic chairs (24 hours in total waiting) we seen 3 shift changes and it wasn't until the morning staff we met the most lovely, caring and passionate nurse. If it wasn't for them I feel like I'd still be sitting there. So a big thank you for their help.

Furthermore after speaking to the mental health team they were also the loveliest, caring and kind people. I cannot remember their names but also a big thank you for their support as well. 

Shouldn't have had to wait for 23/24 hours after being told 12 hours previous I was high risk and then left, I felt neglected. 

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Responses

Response from Bernie Hillen, Nurse, Accident & Emergency Services, Mater Hospital, Belfast Health and Social Care Trust 3 months ago
Bernie Hillen
Nurse, Accident & Emergency Services, Mater Hospital,
Belfast Health and Social Care Trust
Submitted on 24/07/2025 at 10:27
Published on Care Opinion at 10:27


Hi

I am very sorry to hear about your experience while in the Emergency Department.

As I do not have access to your details to investigate your time within the department would you be able to contact the Sister in charge on 02895041488so we can discuss in detail.

Thanks

Bernie

Sister in Emergency Department

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