"There was no dignity, privacy or rest"

I had initially arrived at another A&E with my daughter who had a post operative tonsillectomy haemorrhage. She was stabilised there and blue lighted to Monklands.

We had been advised she would be admitted to the ENT ward for close observation, however we arrived at A&E and advised there was no beds. She then spent 12 hours on a bed in a makeshift ward in the corridor. She was there alongside 4 other patients waiting to be admitted.

The staff were wonderful but it is simply not sustainable for them. They were trying to manage A&E patients as well as those waiting to be moved. My daughter went from potentially undergoing emergency surgery to being left in a bed. There was no dignity, privacy or rest in this area. People shouting across corridors in the middle of the night and lights brightly shining.

Again this is not the staff's fault at all and I know they feel it is far from ideal. I just wish there was a way of better managing the service. The staff tried so hard to provide care. One member of staff on the day shift was lovely and attentive when we needed anything at all, but I was horrified at the situation with beds.